Help Center

Orders and delivery

How quickly will I get my key?

Keys are delivered electronically once payment is authorised and the order passes verification. Most orders complete within moments. If an order needs a manual check we will email you rather than leave you waiting.

Where is my key delivered?

To the email address on your order. Nothing is posted, so there is no tracking number. If it has not arrived, check your spam folder first, then contact support with your order number.

Can I change the email on my order?

Contact support as soon as possible. Once a key has been delivered to an address it is treated as delivered, so it is worth checking the address carefully at checkout.

Activation

Which platform does my key work on?

The platform is shown on every product page, next to the price and again in the key facts panel. A key issued for one platform will not redeem on another.

What does the activation region mean?

It is the region in which the key is valid. Most listings are global, and any exclusions are stated on the product page. Redeeming from outside the valid region can fail.

My key will not redeem.

See How to activate for the steps for each platform. If it still fails, email support with your order number, the error message and a screenshot.

Refunds

Can I return a key?

An activation key cannot be returned once it has been disclosed or delivered, so completed deliveries are generally final. Full detail is in the Refund Policy.

What if the key is faulty?

We will review any order where the key is invalid through no fault of yours, was already redeemed before delivery, or is materially different from what you ordered. Where a replacement is appropriate we provide one before issuing a refund.

I bought the wrong platform or edition.

Where the product page clearly disclosed the platform, edition or region, a purchase against the wrong one is not normally refundable after delivery. It is worth checking those lines before paying.

Payments and security

How are payments handled?

Payments are processed by third-party payment providers under their own terms. PixHaste does not store your card details.

Do you sell outside the United States?

No. PixHaste LLC trades with customers located in the United States.

Still stuck?

Email support@pixhaste.com with your order number and the email address used for the purchase. Do not send passwords or full payment-card numbers by email.